Privacy Policy

Last updated: April 03, 2026

1. Introduction

Welcome to Racemark. Your privacy is important to us, and we are committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, protect, and share your information when you interact with our services. By using Racemark, you agree to the practices described in this policy.

2. Information We Collect

When you use Racemark’s services, we may collect the following types of information:

• Personal Information: Full name, email address, phone number, and identity verification details (e.g., National ID, Passport).
• Financial Information: Loan application details, repayment history, and transaction records.
• Technical & Usage Data: IP address, browser type & version, device information, and website usage data.

3. How We Use Your Information

We collect and process your data for the following purposes:

• Loan Processing & Account Management: To assess loan eligibility, approve applications, process payments, and manage accounts.
• Service Improvement: To analyze user behavior and enhance our platform’s features, security, and performance.
• Fraud Prevention & Security: To detect and prevent fraudulent activities, unauthorized transactions, and security threats.
• Legal Compliance: To comply with legal, regulatory, and compliance obligations, including data protection laws.

4. Data Protection & Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. This includes:

• Data Encryption: Ensuring sensitive data is securely stored and transmitted.
• Access Controls: Restricting access to personal data to authorized personnel only.
• Regular Security Audits: Conducting periodic assessments to identify and mitigate security risks.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once data is no longer needed, we securely delete or anonymize it.

6. Third-Party Sharing

We do not sell, rent, or trade your personal data. However, we may share your information in the following circumstances:

• Legal & Regulatory Compliance: If required by law or governmental authorities.
• Service Providers: With trusted third-party vendors who assist us in providing services (e.g., payment processors, fraud detection services), under strict confidentiality agreements.
• Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

7. Your Rights & Choices

You have the following rights regarding your personal data:

• Access & Review: Request a copy of the data we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your data, subject to legal obligations.
• Objection & Restriction: Limit how we use your data or object to certain processing activities.

To exercise any of these rights, please contact us at support@racemark.co.zm. We will respond to your request in accordance with applicable laws.

8. Cookies & Tracking Technologies

We may use cookies and similar tracking technologies to enhance your browsing experience, improve our website performance, and analyze usage trends. You can manage your cookie preferences through your browser settings.

9. International Data Transfers

If you are accessing our services from outside Zambia, your data may be transferred and processed in jurisdictions with different data protection laws. We take appropriate safeguards to ensure your information remains secure.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in laws, technology, or our services. When updates are made, we will notify you via email or through a notice on our website. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

• 📧 Email: support@racemark.co.zm
• 🌐 Website: www.racemark.co.zm

By using Racemark, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting us with your information!